CRM & CUSTOMER PORTAL MODULE

Boost customer engagement, streamline interactions,
and enhance service with ERP-driven CRM

Empower your customers with a user-friendly portal and ensure your teams are always informed with real-time CRM insights.

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Cloud-Based ERP CRM & Customer Portal Solution

ERP COM BD’s Cloud-Based CRM & Customer Portal solution offers businesses a complete platform to manage customer interactions, enhance service quality, and provide customers with a self-service interface. This module integrates customer data with sales, service, and support systems, improving communication and satisfaction. With real-time updates and a secure, easy-to-use portal, businesses can optimise customer service, enhance engagement, and drive business growth.

Improve satisfaction, track relationships, and optimize service with CRM features

Customer Data Management

Manage comprehensive customer profiles that include contact information, transaction history, preferences, and communication logs. This ensures that your team has the most up-to-date data, enabling personalised service.

Sales Lead & Opportunity Tracking

Track leads, opportunities, and deals in real-time, allowing sales teams to stay focused and prioritise the most promising opportunities. With automated follow-ups and lead scoring, the CRM ensures no lead is lost.

Automated Follow-Ups & Reminders

Set automated follow-up tasks and reminders based on customer interactions, ensuring timely responses and preventing leads or customer concerns from being overlooked.

Self-Service Account Management

Allow customers to manage their profiles, update contact information, view transaction history, and monitor their order status independently. This empowers customers to access information 24/7 without needing to contact support.

Order & Payment Tracking

Enable customers to track the status of their orders in real-time, including payment updates and shipping details. This transparency improves customer satisfaction and reduces the need for customer service inquiries.

Customer Support Tickets

Allow customers to submit and track service requests or support tickets directly from the portal. This feature enhances customer satisfaction by providing a structured system for addressing issues and ensuring timely resolution.

Enhance satisfaction, streamline sales, and optimize service delivery

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