Empower customers with real-time access and seamless transaction management.
ERP COM BD offers a Cloud-Based Customer Portal that provides a comprehensive, secure, and user-friendly interface for your customers. The portal allows clients to access and manage key account information, track order statuses, view transaction histories, submit support tickets, and interact directly with your team, all from a single, seamless platform. This system integrates fully with your ERP backend, ensuring real-time updates and complete visibility into customer activities, sales, and service requests.
Allow customers to easily view and update their personal and company profiles, ensuring accurate contact information and preferences are always up-to-date.
Give customers real-time access to track the status of their orders, view past purchase history, and check delivery timelines, ensuring full transparency and reducing the need for manual updates.
Provide customers with a personalised dashboard that displays relevant data and key metrics, such as order status, payment details, and product recommendations, making their experience more intuitive.
Enable customers to view, download, and pay invoices directly through the portal, providing a seamless and secure payment experience and reducing administrative burden.
Offer an integrated support ticketing system where customers can submit, track, and manage service requests, ensuring efficient issue resolution and improving customer service efficiency.
Allow customers to access an up-to-date product catalog, including detailed specifications, pricing, and availability, enabling them to make informed purchasing decisions
Leverage artificial intelligence to provide personalised recommendations based on customer behaviour, past purchases, and preferences, enhancing sales and customer satisfaction.
Empower customers to track the status of their orders and shipments in real-time, providing them with accurate delivery updates and reducing anxiety around order fulfillment.
Integrate chatbots, live chat, and email support into the portal, offering multiple communication options for customers to interact with your support team in real-time.
Allow customers to manage their profiles, request returns, and track warranty status, reducing the need for manual intervention and providing a faster service experience.
Enhance customer satisfaction with features designed for maximum convenience, flexibility, and transparency.
Allow customers to provide feedback and reviews on products and services directly through the portal, empowering your business with valuable insights for continuous improvement.
Subscription & Recurring Orders Enable customers to manage subscriptions, set up recurring orders, and customise delivery preferences, providing greater flexibility and convenience.
Provide customers with access to detailed, data-driven reports on their purchases, account activity, and financial performance, enabling them to make informed decisions.